Frequently Asked Questions
Unsure of something? Get your answer here.
iWERKS Theatre
It is highly recommended to make your booking online in advance and arrive 5 to 10 mins before the start of the screening, as entry is strictly not allowed after the show has started. Movie and film schedules are subject to change.
Frequently Asked Questions
Movie Pricing – $10 on weekdays and weekends. Please refer to https://www.sdc.com.sg/now-showing/ for information on the latest movies.
The type of movies format will be dependable on the films.
Please contact our Sales & Marketing Department at 6792 6188 or email [email protected].
We have wheelchair and accessible seating. Baby strollers will need to be parked in designated areas.
Child aged 3 and above would need to purchase a ticket. For child under the age of 3, it is advisable to purchase a ticket for the comfort and experience.
Please approach our Ticketing Counter for assistance.
Please refer to iWERKS Theatre page.
Food and drinks are allowed.
For additional tickets, we are unable to offer further discounts due to our low-ticket cost.
Booking of tickets can be done if the movie title and showtime are reflected on our website.
Ticket purchase are non-refundable.
XD Theatre Ride
None
Frequently Asked Questions
The XD Theatre Ride is priced at $10 for adults (aged 13 years old and above) and $8 for children (aged 3 to 12 years old).
To make a corporate booking, please contact our Sales team at [email protected].
All tickets sold are non-refundable.
To make an online booking, please visit our online shop here. Tickets are also available over the counter, subject to availability.
- Minimum height requirement of 1.2m.
- Maximum allowable weight of 150kg.
- This ride is not recommended for individuals who have had recent surgery or illness, have heart conditions, neck, back, or bone ailments, are pregnant, have high blood pressure or aneurysms, or are under the influence of drugs or alcohol.
- Participants must secure all loose articles (glasses, cameras, cell phones, hats, wallets, keys, etc.) or leave them with a non-rider.
- Photography and video taking are not permitted on the ride.
Black Lake Laser Battlefield
None
Frequently Asked Questions
Recommended for players aged 7 years and above. Please note that the combined weight of the vest and phaser gun is approximately 3 kg.
30 mins, including briefing. 15mins gameplay, 15mins mission briefing and vesting.
Casual wear and covered shoes are REQUIRED for gameplay. Players in slippers and heels are not allowed in the arena.
You are recommended to arrive 15 minutes before your booking time to register.
All sharp objects and loose items including mobile devices are to be kept in the lockers provided prior to entering the arena.
Yes, the lasers that are used in laser guns for laser tag in all over the world are practically very safe. The sensors that are used in many quality laser guns have been tested and regulated for safety, even for children. The lasers that are used in laser guns are not actual lasers, a kind of infrared light which is pretty much the same as those used in many remote controls for TV and other appliances.
Black Lake Laser Battlefield at Singapore Discovery Centre is an indoor facility.
Crossfire Paintball
Frequently Asked Questions
Paintballs are composed of a non-toxic, biodegradable, water-soluble polymer. The paints can be washed off easily.
By law, all players must be 18 years of age and above and each player will have to submit an endorsed waiver form to our Paintball Facilitators on the actual game day. Minors aged 14 to 17 can still participate in the game if the waiver form is signed by their parent/guardian, and submitted to us on the actual game day. Photo ID must be provided for verification.
Each group will have the field for approximately 1 hour. The group can play about 2-3 rounds depending on the number of paints remaining.
A maximum of 5 vs 5 players can play at one time.
In the event of inclement weather, we will assist affected guests in rescheduling to another date of choice, depending on availability.
Long sleeved tops and long pants are recommended for gameplay. It is compulsory for all players to wear covered shoes with good traction. Players in slippers/slip-ons or sandals will not be allowed inside the arena. Crossfire Paintball reserves the right to reject guest(s) without proper footwear and attire.
Email us at [email protected] for bookings, checking of availabilities, or any other enquiries relating to Crossfire Paintball.
Please proceed to inform the ticketing counter of your group’s arrival and our Paintball Facilitators will take over by conducting a safety briefing followed by an introduction to the day’s activities.
Email us at [email protected] and we will attend to your enquiries.
Shop @ SDC
None
Frequently Asked Questions
Members are entitled to a 10% discount.
Gift vouchers can be purchased from [email protected]
- No cash refund is allowed.
- Goods can only be exchanged within 7 days of purchase with presentation of receipt, and the item in its original condition.
- Goods that are soiled, washed, worn, altered or damaged cannot be exchanged.
- On-sale items are non-exchangeable.
- Goods that are not available can be exchanged for items that are of equivalent value or lower. No cash will be refunded.
- Customers are required to produce receipt during exchange.
Membership
Is the membership open to only Singaporeans and PRs?
Our membership is open to all including non-Singaporeans.
How can I apply for the Membership?
You may apply for membership via https://www.sdc.com.sg/be-a-member.
Is photograph submission mandatory for the membership application?
Yes. Photograph is required on the e-Card for entry to the respective attractions. The photo requirements are:-
Only one (1) group photo of all registered members is required for a family membership
• Must not include any non-registered members
• Members’ faces must be fully visible
• No sunglasses, mask or headgears allowed. (Headgears worn in accordance with religious or racial customs are acceptable but should not hide facial features)
JPEG format
• Image Size: 19:6
How long does it take to process my membership application?
Online membership application will be approved instantly.
Would I be issued a membership card?
All members will receive an e-card via the membership portal.
How can I update my particulars or change my photograph?
Members can update their particulars by sending an email to [email protected].
Can I still utilize my membership benefits if I am unvaccinated?
No, you will not be able to enter any attraction if you are unvaccinated.Can I get a refund for my membership since I am unvaccinated and unable to utilize my other benefits?
No, all memberships are non-refundable.What if I am unable to get vaccinated due to health reasons?
Do email in to [email protected] to provide necessary documentation of your situation, our team will review and assist with your membership suspension accordingly.
Is there any age limit for Adventurer Membership?
There is no age limit for Adventurer Membership.
Can I sign up for the Family Explorers membership for a family of 2?
Yes, Family Explorer membership can sign up to a maximum of 4 persons made of immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership. Additional immediate family members, grandparents or domestic helpers can be added at $25 per person.
Can I include my fiancé or cousins in the Family Explorers Membership?
No. Only immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership.
Can I register all adults for the membership or is any age limit for my children to apply?
Family Explorers membership is not restricted by any combination of adult or child.
Is there a limit to the number of an additional immediate family members for the Family Explorer Membership?
There is no limit to the number of additional immediate family members, grandparents and helper that you can add on to the membership.
Is the membership card number personalized for each person in the same family?
There will be ONE e-card given for every Family Explorer’s application.
Can my children who are part of my membership use the membership card without me or my spouse?
Yes, they may show the e-Card upon their visit.
Can my friends enjoy the membership’s benefits and discounts on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card.
Is there any age limit for Adventurer Membership?
There is no age limit for Adventurer Membership.
Can I sign up for the Family Explorers membership for a family of 2?
Yes, Family Explorer membership can sign up to a maximum of 4 persons made of immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership. Additional immediate family members, grandparents or domestic helpers can be added at $25 per person.
Can I include my fiancé or cousins in the Family Explorers Membership?
No. Only immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership.
Can I register all adults for the membership or is any age limit for my children to apply?
Family Explorers membership is not restricted by any combination of adult or child.
Is there a limit to the number of an additional immediate family members for the Family Explorer Membership?
There is no limit to the number of additional immediate family members, grandparents and helper that you can add on to the membership.
Is the membership card number personalized for each person in the same family?
There will be ONE e-card given for every Family Explorer’s application.
Can my children who are part of my membership use the membership card without me or my spouse?
Yes, they may show the e-Card upon their visit.
Can my friends enjoy the membership’s benefits and discounts on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card.
Promo Code
None
i) Proceed to add items to your shopping cart
ii) Key in Promo Code
iii) Ensure that discounts have been applied before making payment
No, the Promo Code is non-transferable.
- Please email to [email protected] and we will reach back to you the soonest.
Kindly refer to the voucher on the stipulated period.
No, the Promo Code is non-exchangeable.
Video Guide
How to register for your SDC membership?
How to redeem iWERKS movie tickets under member benefits?
How to redeem attraction tickets under member benefits?