Membership

Is the membership opened to only Singaporeans and PRs?
Our membership is open to all including non-Singaporeans.

How can I apply for the Membership?
You may apply for membership via https://www.sdc.com.sg/membership-register.

Is photograph submission mandatory for the membership application?
Yes. Photograph is required on the e-Card for entry to the respective attractions. The photo requirements are: 

Only one (1) group photo of all registered members is required for a family membership
• Must not include any non-registered members
• Members’ faces must be fully visible
• No sunglasses, mask or headgears allowed. (Headgears worn in accordance with religious or racial customs are acceptable but should not hide facial features)
• JPEG format
• Image Size: 19:6

How long does it take to process my membership application?
Online membership application will be approved instantly.

Would I be issued a membership card?
All members will receive an e-card via the membership portal. 

How can I update my particulars or change my photograph?
Members can update their particulars by sending an email to [email protected].

Can I still utilize my membership benefits if I am unvaccinated?
No, you will not be able to enter any attraction if you are unvaccinated.

Can I get a refund for my membership since I am unvaccinated and unable to utilize my other benefits?
No, all memberships are non-refundable.

What if I am unable to get vaccinated due to health reasons?
Do email in to [email protected] to provide necessary documentation of your situation, our team will review and assist with your membership suspension accordingly.

Is there any age limit for Adventurer/Adventurer Membership+?

There is no age limit for Adventurer/Adventurer Membership+.

Can I sign up for the Family Explorers membership for a family of 2?
Yes, Family Explorer membership can sign up to a maximum of 4 persons made of immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership. Additional immediate family members, grandparents or domestic helpers can be added at $35 per person.

Can I include my fiancé or cousins in the Family Explorers Membership?
No. Only immediate family members, grandparents or domestic helpers can be registered under the Family Explorer membership.

Can I register all adults for the membership or is any age limit for my children to apply? 
Family Explorers membership is not restricted by any combination of adult or child. 

Is there a limit to the number of an additional immediate family members for the Family Explorer Membership?
There is no limit to the number of additional immediate family members, grandparents and helper that you can add on to the membership.

Is the membership card number personalized for each person in the same family? 
There will be ONE e-card given for every Family Explorer’s application.

Can my children who are part of my membership use the membership card without me or my spouse?
Yes, they may show the e-Card upon their visit. 

Can my friends enjoy the membership’s benefits and discounts on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card.  

Is there an expiration date for the use of the benefits?
All membership benefits will be ceased upon expiry date of the membership. All benefits must be utilized within the active year of the membership, there will be no rollover of unused benefits to the next membership cycle upon renewal.

How many ticket(s) can I redeem for Escape Room?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How many ticket(s) can I redeem for Laser Tag?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How many ticket(s) am I entitled to for Archery Tag Team Play?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased at member discount if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

Can I carry forward my unused movies ticket to the following month? 
All complimentary tickets are based on members’ entitlements listed in their members’ portals. For Family Explorer’s iWERKS theatre movie tickets, it will be reset at the start of every month and any unclaimed tickets will not be rolled over. 

Can I watch two movies in the same month?
Members will receive complimentary tickets based on their entitlements listed in their members’ portal. Any additional tickets can be purchased if required. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

How often will you change the blockbuster movies?
Each blockbuster movie will typically screen for an estimated 4 to 6 weeks.

Can I cancel my redeemed benefits online? 
No. Ticket redeemed is non-cancellable. 

For the attraction tickets, can I nominate a non-member to enjoy on my behalf?
Members’ benefits are non-transferable and are only for the use of members whose name are printed on the individual card. 

How can I make a booking to enjoy the 50% off venue rental on my birthday month?
Members can contact us our Sales & Marketing Department at 6792 6188 or email [email protected] .

Can I purchase additional tickets if I’ve used up all my complimentary tickets?
Yes, additional tickets can be purchased at member discount. For more details on the discounts, please refer to https://www.sdc.com.sg/be-a-member 

Can I purchase membership as a gift for my friend? 
You may contact us at [email protected] should you wish to purchase membership as a gift.