ABOUT US
OUR MISSION
We champion our defence story to inspire everyone to defend what it means to be Singaporean: our home, our identity and our way of life.
BRAND VALUES
Sincere
Optimistic
Illuminating
DCS LOGO
Lines of defence
Inspiration from the Defence Collective initials.
Resemble a Gateway
Square Brackets
Joining the DCS family soon . . .
Chairman
Mrs Elaine Ng
Chairman
Defence Collective Singapore Ltd
Deputy Secretary (Admin)
Ministry of Defence
Directors
Mr Joseph Tan
Chief Executive Officer
Defence Collective
Singapore Ltd
Ms Deanne Tan
Director, Nexus
Ministry of Defence
Mr Melvin Kwek
Managing Director
VantagePoint
Mr Jeffrey Seah
Partner
Mettle & Salt Partners Pte Ltd
Ms Loh Wee Cheng
Divisional Director
Student Development Curriculum Division 1
Ministry of Education
Mr Leonard Tan Bahroocha
Director, Head of Product Innovation Team (SEA & Oceanic) Samsung Electronics
BG Chan Ching Hao
Chief of Staff – Joint Staff
Singapore Armed Forces
Ministry of Defence
Ms Chung May Khuen
Director
National Museum of Singapore
Ms May Tan
Director, Education & Development
National Arts Council
Dr Ang Cheng Guan
Associate Dean &
Prof of the International History of Southeast Asia
S Rajaratnam School of International Studies (RSIS)
Nanyang Technological University
Mr Muhamad Imaduddien bin Abd Karim
Legal Officer
MInistry of Defence
Ms Huang Shao-Ning
Founder & Partner
AngelCentral
SERVICE AND QUALITY PROMISE
This framework outlines the service and quality standards that guide all aspects of our museum operations. It reflects our commitment to delivering a seamless, engaging, and enriching experience for every guest, while upholding the highest levels of professionalism and excellence.
1. Visitor Experience
- Deliver warm, welcoming, and respectful service to all guests.
- Ensure clear, consistent, and informative communication through signage, exhibit panels, and staff interactions.
- Prioritise guest safety, comfort, and overall satisfaction at all times.
2. Exhibit Quality
- Uphold rigorous standards in the conservation, preservation, and maintenance of artefacts and displays.
- Refresh and rotate exhibits regularly to maintain relevance and visitor interest.
- Incorporate interactive and immersive elements to enhance engagement and learning.
3. Accessibility
- Ensure barrier-free access for visitors with disabilities.
- Provide multilingual support for exhibit content through audio guides.
- Offer family-friendly amenities such as stroller access and baby-changing facilities.
4. Education and Outreach
- Design inclusive educational programmes for schools, families, tourists, and lifelong learners.
- Foster community engagement through outreach events, workshops, and special exhibitions.
- Collaborate with educational institutions to support research and learning initiatives.
5. Staff Training and Development
- Conduct regular training in guest service, cultural sensitivity, and emergency procedures.
- Support continuous professional development and learning opportunities for staff.
- Cultivate a positive, inclusive workplace that values staff well-being and growth.
6. Feedback and Continuous Improvement
- Actively seek guest feedback through surveys, comment cards, and digital platforms.
- Use insights to identify areas for improvement and implement meaningful changes.
- Review and refine service standards regularly to align with evolving best practices and visitor expectations.